World Bank

ISG, in partnership with DevResults, is working with the the Consultative Group to Assist the Poor (CGAP) to provide monitoring, evaluation and learning support to the Gateway Academy (the Academy) at the World Bank.

CGAP (the Consultative Group to Assist the Poor) is a global partnership of 34 leading organizations that seek to advance financial inclusion. Staff capacity at financial service providers (FSPs) has long been a challenge for financial inclusion efforts. Without strong staff, FSPs are limited in their ability to innovate and extend their outreach to the nearly 2.5 billion people who are excluded from the formal financial system. New applications of technology are bringing about massive change in the field of professional development and training. These approaches have the potential to dramatically expand the accessibility of high-quality content at a lower cost than traditional training models and thus boost much-needed capacity in the sector.

Gateway Academy is an innovative learning project that will offer both on-line and blended courses and cultivate communities focused on financial inclusion in sub-Saharan Africa (SSA). Gateway Academy will work with training providers, financial service providers and on-line learning experts to generate high-quality course content, build communities of practice and conduct on-going research to understand user needs.

The goal of the assignment is to develop and roll out a learning agenda that will inform a monitoring, evaluation and learning plan (MEL Plan) for the Academy.  The assignment centers on the organizational design and implementation of an approach to MEL that will measure the impact of the Gateway Academy’s programming and activities through comprehensive monitoring and data collection. This will require a review of the Theory of Change related to the Academy, and CGAP’s organizational capacity to implement a MEL Plan. Additionally, it will require the launch of data collection and training activities that will provide baseline and regular data collection over the course of the Academy’s programming. These activities will, in part, be coordinated through an M&E software system (DevResults) that will facilitate reporting and analysis of the Academy’s programming.

  • Client: World Bank
  • Date: August, 2016
  • Services: Monitoring & Evaluation, Strategy & Planning, Enabling Technology